Frequently Asked Questions

What makes Smyrna Massage and Wellness different?

  • Locally-owned and operated

  • Calm, cozy, and convenient facility; welcoming and professional atmosphere

  • Easy to locate and accessible to all

  • Simple online scheduling and online gift certificate purchases

  • Reasonable pricing

  • A variety of treatments: therapeutic massage, energywork, certified health coaching, and customized combinations.

  • No "clinic hours" - an hour session is a FULL 60 minutes

  • Experienced therapists with diverse modality training

  • Individualized care and attention

 

What should I expect at my first appointment?

Please arrive a few minutes early so that we can go over any issues or concerns.  We like to be aware of any ongoing health issues and areas that you would like to focus on.  This will help us plan the best session for you.

After the interview, the therapist will leave the room to allow you to disrobe and lie down on the table under the top sheet and blanket.  The therapist will knock and make sure you are prepared before entering. You will always be covered by the sheet and blanket throughout the session, and only the area that is being worked will be undraped*.  Most sessions involve techniques applied directly on the skin, but techniques can also be performed over clothes or over the sheet if that is more comfortable.  

*Please read the National Certification Board's Code of Ethics with regard to therapist-client interaction.  Inappropriate behavior or requests will result in the session being terminated immediately.


What are you doing to prevent the spread of COVID-19?

Both therapists are fully vaccinated. Face masks are optional for clients and we will be happy to wear one during your session if that is your preference. There are a minimum of 15 minutes scheduled between each appointment to allow for  disinfecting of the treatment room and common areas.  Each client is sent a brief questionnaire about COVID-19 exposure and symptoms 24 hours before their session.   All sheets are replaced between each appointment and therapists thoroughly wash their hands and arms according to CDC protocols before and after each session.  Hand sanitizer is provided in the treatment room and common areas and we have an air purifier running in the waiting room during business hours.

 

Will my massage be painful?

Massage therapy should never be painful.  Sometimes when working on a particularly tight or previously injured area, there can be a level of therapeutic discomfort.  However, it should be at a level that still allows the muscle to let go.  Some people call it the "hurts so good" feeling.   If you feel that your muscles are tightening in response to the work, then it is no longer effective.  It is not therapeutic to "push past the pain" - rather, it can cause more damage to the tissue.  Please speak up as soon as you are experiencing any pain so that your therapist can adjust the pressure immediately.

If you are very sensitive to touch, you may be interested in trying a non-massage modality, such as Reiki, which involves very gentle holds at energy centers on the body or can even be done with the hands off of the body, or Reflexology, which involves pressure applied just to points on the feet.

Will I be exposed during the massage?

The comfort and privacy of our clients is held in the highest regard.  Clients will be properly draped by a sheet at all times during the session.  Delaware law prohibits the exposure of genitalia and female breast tissue during massage therapy sessions, and any requests for inappropriate draping or touching will result in the session being terminated immediately. If you prefer not to disrobe during a session, we offer Reiki and Thai massage which can be done with the client fully clothed.

Do I have to listen to New Age music during my session?

We have a variety of music available, from ocean waves to Native American flute to classical to guitar and more, so if you would prefer a change, just ask!   The session is your time - please let us know at any time if we can do anything to make you more comfortable, whether it's supplying more pillows and bolsters, adjusting the temperature on the table, or changing the music.

What sort of qualifications do you have?

Both Sarah and Pam are licensed to practice massage therapy in the state of Delaware and received training at an accredited institution. Sarah has been working in the field since 2003, and Pam since 2009.  Sarah is a Professional Member of the American Massage Therapy Association and of Yoga Alliance.  Pam is a professional member of the Associated Bodywork and Massage Professionals.  We am required to take continuing education courses to maintain membership and certification in these organizations.  You can read more about the rules and regulations of the Delaware Board of Massage and Bodywork here.

Am I expected to tip?

Tipping is always, always, always optional!  If you'd like to leave something extra, it's certainly appreciated, but it is certainly never expected.  Each person's financial situation is different.  If you do choose to tip, there is an option to add it on to your credit card transaction or do it in cash, whichever is more convenient for you.