©2019  Smyrna Massage and Wellness LLC

Frequently Asked Questions

What makes Smyrna Massage and Wellness different?

  • Locally-owned and operated

  • Calm, cozy, and convenient facility; welcoming and professional atmosphere

  • Easy to locate and accessible to all

  • Simple online scheduling and online gift certificate purchases

  • Reasonable pricing

  • A variety of treatments: therapeutic massage, energywork, certified health coaching, and customized combinations.

  • No "clinic hours" - an hour session is a FULL 60 minutes

  • Experienced therapist with diverse modality training

  • Individualized care and attention

 

What should I expect at my first appointment?

Please arrive a few minutes early so that we can go over any issues or concerns.  I like to be aware of any ongoing health issues and areas that you would like to focus on.  This will help me plan the best session for you.

After the interview, I will leave the room to allow you to disrobe and lie down on the table under the top sheet and blanket.  I will knock and make sure you are prepared before entering. You will always be covered by the sheet and blanket throughout the session, and only the area that is being worked will be undraped*.  Most sessions involve techniques applied directly on the skin, but techniques can also be performed over clothes or over the sheet if that is more comfortable.  

*Please read the National Certification Board's Code of Ethics with regard to therapist-client interaction.  Inappropriate behavior or requests will result in the session being terminated immediately.



Will my massage be painful?

Massage therapy should never be painful.  Sometimes when working on a particularly tight or previously injured area, there can be a level of therapeutic discomfort.  However, it should be at a level that still allows the muscle to let go.  Some people call it the "hurts so good" feeling.   If you feel that your muscles are tightening in response to the work, then it is no longer effective.  It is not therapeutic to "push past the pain" - rather, it can cause more damage to the tissue.  Please speak up as soon as you are experiencing any pain so that I can adjust the pressure immediately.

If you are very sensitive to touch, you may be interested in trying a non-massage modality, such as Reiki, which involves very gentle holds at energy centers on the body or can even be done with the hands off of the body, or Reflexology, which involves pressure applied just to points on the feet.

Will I be exposed during the massage?

The comfort and privacy of my clients is held in the highest regard.  Clients will be properly draped by a sheet at all times during the session.  Delaware law prohibits the exposure of genitalia and female breast tissue during massage therapy sessions, and any requests for inappropriate draping or touching will result in the session being terminated immediately.

Can you accommodate couples or groups?

At this time I am working as a solo practitioner, so I am not able to book couples massages or group appointments.  I can schedule people back-to-back, depending on availability.

What is your cancellation policy?

Clients have up to 12 hours before their scheduled appointment time to request a change or cancellation without penalty of payment.  Clients who request a change 2-12 hours before their appointment may be charged 50% of the amount of the treatment.

Clients who do not show for an appointment or who cancel an appointment fewer than 2 hours before the scheduled time will be charged the entire amount of the session.  Clients who cancel at the last minute or neglect to show up more than twice may be required to pre-pay for future appointments.


Do I have to listen to New Age music during my session?

I have a variety of music available, from ocean waves to Native American flute to classical to guitar and more, so if you would prefer a change, just ask!  I will not be offended!  The session is your time - please let me know at any time if I can do anything to make you more comfortable, whether it's supplying more pillows and bolsters, adjusting the temperature on the table, or changing the music.

What sort of qualifications do you have?

I am licensed to practice massage therapy in the state of Delaware, received training at an accredited institution, and have been working in the field for 15 years.  I am also a Professional Member of the American Massage Therapy Association and Board Certified by the National Certification Board of Massage and Bodywork.  As a member of these organizations, I am required to take continuing education courses to maintain membership and certification.  You can read more about the rules and regulations of the Delaware Board of Massage and Bodywork here.

Am I expected to tip?

Tipping is always, always, always optional!  If you'd like to leave something extra, it's certainly appreciated, but it is certainly never expected.  Each person's financial situation is different.  If you do choose to tip, there is an option to add it on to your credit card transaction or do it in cash, whichever is more convenient for you.